Makita Factory Service Centers remain ready to serve, offering free labor and free shipping for product repairs for a limited time.
April 13, 2020, La Mirada, CA – Makita U.S.A., Inc., the innovation leader in power tools, outdoor power equipment, pneumatics and accessories, is immediately initiating temporary free labor and free shipping for tool repairs at Makita® Factory Service Centers.
“After-market service has been a point of focus since the company was founded,” said Mark Cox, National Service Manager, Makita U.S.A., Inc. “If you invest in Makita, our factory service centers are here to serve you.”
To support America’s workers, Makita is offering free labor and free “round-trip” shipping for tool repairs in Makita Factory Service Centers beginning April 13, 2020 through May 31, 2020. This new service helps users get their tools repaired, without having to travel to a Makita Factory Service Center.
Here are step-by-step instructions:
Step 1: Call 1(800) 4-MAKITA
Step 2: Request a pre-paid COVID-19 shipping label
A pre-paid FedEx shipping label will be sent via email to ship your tool freight pre-paid to Makita for service
Step 3: Take your Makita® Tool to a FedEx shipping location
Step 4: Makita receives and repairs the tool
You pay for parts only, unless under warranty (no labor cost and no shipping cost)
Step 5: Makita ships the tool back to you
Note: Items over 70 lbs. are excluded from pre-paid shipping and will still need to be brought directly to the Makita Factory Service Center. Users can call 1(800)4-MAKITA to contact your local Makita Factory Service Center to arrange a large item drop-off. This offer is valid only within continental U.S.A. (excluding residents of Puerto Rico, Hawaii and Alaska).
Alternative Service Options
- Authorized Service Center - This offer is not valid at Authorized Service Centers. If an Authorized Service Center is preferred, please contact them directly for available service options and hours of operation.
- Fastlane Express Service - Fastlane Express Service is a program to expedite service specifically for the 18V LXT® Lithium-Ion Brushless Cordless Rebar Tying Tool (XRT01). Makita will offer a 3-day turnaround on repairs for the XRT01 done through the Fastlane program. This service is available to all XRT01 owners, in the contiguous 48 states, at no additional cost at Makita’s Factory Service Centers. However, the user will have to pay for any out-of-warranty repairs.
Makita is a worldwide manufacturer of industrial power tools, pneumatics and power equipment, and offers a wide range of industrial accessories. Makita U.S.A., Inc. is located in La Mirada, California, and operates an extensive distribution network throughout the U.S.A. With 50 years in the United States and over 100 years worldwide, Makita utilizes experience and expertise to manufacture best-in-class solutions. For more information call Makita U.S.A. at (800)4-MAKITA or visit makitatools.com. Find Makita on Instagram, YouTube, Facebook, and Twitter @makitatools
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